Standard Event and Facility Reservation Refund Policy

PAYMENT REQUIREMENTS
To ensure the Council can provide the best service to its members, participant and rental fees are required to be paid in advance of the activity or rental.

Participants are not considered registered for any activity until payment in full has been received. Some activities have a deposit/staggered payment system (e.g., summer camp). This is indicated in the registration information for the individual activity Campsite rentals require a minimum payment of half of the total possible rental fees for the site for the rental period to reserve the site. All other facility rental fees require full payment to reserve the site.

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REFUND POLICY
All payments are final. Refunds may be requested no less than 30 days prior to an activity or rental reservation. Some activities, such as summer camp, may have additional restrictions that apply (see "Summer Camp Fees" below). Any refund granted will be less an administrative service charge of 15% of the total fees due for the activity or rental. This includes duplicate registrations/reservations.

I.e., if the total fee of the activity is $100, and $25 has been paid, the council will refund up to $10 only, if the cancellation and refund request is made no less than 30 days prior to the start of the activity. If the cancellation and refund request are made less than 30 days prior to the start of the activity, no refund will be issued.

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EVENT AND ACTIVITY REGISTRATION FEES
Event and activity fees are final except in a limited number of circumstances (see listing below) where a refund may be granted. Individuals/Groups that cancel their event registration 30 days or more prior to the event start date may receive a refund of the total registration fee less a 15% administrative service charge OR transfer 100% of their total registration fees to another session of the same program in the same calendar year (e.g., transfer from a Cub ON in May to a Cub ON in September).

No refunds or transfers will be given for requests made less than 30 days prior to the event start date. Any/all refund requests must be made 30 days or more prior to the event start date.

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DEPOSITS
Deposits are not refundable. In the event of cancellation, any required deposit paid, will be forfeited. Deposits may, however, be transferred to another participant that takes the entire slot for that activity only.

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CANCELLATION BY THE COUNCIL
If the Pacific Skyline Council cancels an event, a full 100% refund will be issued (including any deposit money).

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EXCEPTIONS
1. In the event a registered participant has an illness or physical ailment preventing participation in the activity and has a signed statement from a licensed healthcare practitioner, a full refund, including deposits, may be issued, less any money that has already been sent to another agency or company that has been retained for the implementation of the activity. The signed statement must be submitted with a written request for the refund within 30-days following the activity. This only applies to individual program fees paid and not group registration or rental fees.

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2. In the event of the death of an immediate family member (parent, grandparent, sibling, or anyone who resides with the participant) a full refund, including deposits, may be issued, less any money that has already been sent to another agency or company that has been retained for the implementation of the activity. The council will consider other deaths, which may affect the participant, on a case-by-case basis.

PROCESSING
Only a member of the council management team may approve a refund. Refunds are only issued by check written to the individual who paid the fee and sent via US mail. Allow 30 days from the date of the approval for the check to arrive.